returns policy

It's important that you read our return policy before submitting your return.

Make a return

AU RETURNS

We accept returns for a refund or store credit for full priced items within 30 days of receiving your order.

INTERNATIONAL RETURNS

We accept returns for a store credit only for international orders within 30 day of receiving order (return must be postmarked within the 30 days)

SALES & PROMOS

We issue a store credit only for items that have been marked down including sitewide sales and promotional bundles (excluding final sale).

NON-REFUNDABLE ITEMS

We are unable to accept returns for final sale items (50% or more discount) and earrings.

HOW TO MAKE A RETURN

1

Read our return policy

2

Download the return form

3

Follow instructions in the returns
form and lodge your return

AU RETURN PORTAL

We offer discounted returns labels that can be purchased directly from our returns portal.

Make a return

INTERNATIONAL RETURNS

For all international return orders, please send us an email to hello@modelchic.com.au

RETURNS POLICY

  • All items must be returned in their original plastic packaging and all tags attached, in its original unwashed, unworn condition with no makeup stains, perfume scent, or pet hair.
  • All returns must be shipped directly to our warehouse as we are unable to accept returns in-person.
  • Return to sender parcels due to non collection or incorrect address will be issued as a store credit minus shipping costs.
  • We are unable to do direct exchanges. All new orders need to be placed on our website.
  • We do not accept returns for a refund if you did not receive your order in time for a specific event or if the event was cancelled.
  • For items that was purchased during a promo period, we will issue you with a store credit for the amount that was paid.
  • For bridal parties, we strongly recommend ordering the dresses together as there may be colour variations for each restock. We will not be able to accept returns for orders outside of our return period for colour variation reasons.

FAQS

How do I return my item?

Please read our returns policy to ensure your return meets our return policy guidelines prior to initiating your return.

Australian Returns

Fill out the return form that is included with your order. It can also be downloaded and printed here. Once it is filled in, repackage your return items and include the return form.

A return label can be purchased from our Australia Post returns portal here. Return labels can be printed at the post office or you can print the label at home and attach it to your parcel - which can be dropped off at your nearest Auspost red post box. Alternatively you are welcome to return your items back using your preferred shipping method.

International Returns

Fill out the return form that is included with your order. It can also be downloaded and printed here. Once it is filled in, repackage your return items and include the return form.

Send your returned items to the return address on the form using your preferred shipping method. We highly recommend you keep the tracking details for all returns as we are not liable for lost or damaged returned parcels.

Can I exchange my order?

We do not offer direct exchanges. A new order will need to be placed on our website.

What happens once my return is shipped?

Once your return item is shipped, please keep the tracking details. When your return is delivered to us, we will process the return within 3-5 business days. If you are receiving store credit, you will be notified via email once your store credit is available for use and we will provide instructions on how to apply it to your next order.

How long does it take to receive my store credit or refund?

Once your return arrives back to us, you will receive your refund or store credit within 3-5 business days.

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